How to Evaluate a Singapore Maid Agency

How to Evaluate a Singapore Maid Agency
With the stress that comes from working, going to school, taking care of children and the elderly, and other household chores, getting a maid to help out is only practical. But you cannot just get any maid--you have to hire one from a proper agency to ensure that the maid will not be an added burden instead. Here are some important points to consider before you choose a Singapore maid agency to help you out:

by Charles Edwards

With the stress that comes from working, going to school, taking care of children and the elderly, and other household chores, getting a maid to help out is only practical. But you cannot just get any maid–you have to hire one from a proper agency to ensure that the maid will not be an added burden instead. Here are some important points to consider before you choose a Singapore maid agency to help you out:

Make sure the maid agency is licensed by the Singapore Ministry of Manpower (MOM) and accredited by the Consumers Association of Singapore for Good Business Practices (CaseTrust).

As of the moment, only 10 percent of over 700 agencies have been accredited by the CASE. The remaining 90 percent are probably accredited by the Association of Employment Agencies.

Licenses can only be granted by The Singapore Ministry of Manpower to agencies after a strict evaluation of their business practices. The director of the agency is required to attend and pass the Certificate of Employment Agency course, which spans for three months in the Singapore Polytechnic.

Agencies and businesses dedicatied to maintaining a high-level business practice is also accredited by The Consumers Association of Singapore for Good Business Practices.

Choose an agency that has outstanding testimonials from its clients. An agency that conducts surveys and asks for feedback from its customers should be able to serve you well since they focus highly on customer service.

Your agency should give you a year-long guarantee. This means that if within 365 days so you are not satisfied with your maid, you can get a replacement free of charge.

Some agencies give three months, half a year, or even 400 days. This guarantee is very important since it will save you money and time to replace the maid.

Look for an agency with a family satisfaction program. The agency should have good rapport with its clients and employees.

If an employer is unsatisfied with the performance of the maid, the customer care team can help. They can counsel the maid if any problems should arise.

If the maid agency has a Match-Point System, you are at an advantage. This ensures that the maid you choose will match you.

To match the right maid with the right employer, the Match-Point System was formulated. The system determines the match based on the experience, character, needs, and skills that the employer is looking and which the employee has.

Maid agencies offer various services to their employees and clients. Usually, these services include the following:

- Air tickets booking and purchasing

- Embassy endorsement

- Medical check-up for the helper

- Passport and work permit renewal

- Orientation for employment as a helper in Singapore

- Overseas helper recruitment

- Repatriation of maids

- Training in care for children, the elderly, the disabled, and the sick

- Training in cleaning, cooking

- Training in spoken English

- Work permit cancellation

- Workshops

A Singapore maid agency can help you in your process of choosing the right maid for your household. It will also assist you if ever you are not satisfied with the maid. To avoid hassles, remember those guidelines so you won’t have to replace or complain about the maid or the agency.

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